Frequently asked
Your questions, answered
Availability
Is Natasha accepting new clients?+
Not at the moment — Natasha is currently fully booked. New clients are warmly invited to join the priority waiting list for future availability.
How does the waiting list work?+
Fill in the waiting-list form. Natasha personally reviews each enquiry, considers treatment suitability and gets in touch when a suitable slot becomes available. Submission does not guarantee an appointment.
How do existing clients contact Natasha?+
Existing clients can call, text or email Natasha as usual. Contact details are on the Contact page.
The salon
Why are treatments booked personally?+
Treatments are bespoke, so Natasha personally reviews each enquiry to make sure the treatment is right for you before booking.
Is the salon home-based?+
Yes — Goldilocks is a private, home-based salon designed for a calm, one-to-one experience.
Is the exact address displayed publicly?+
No — for privacy, the exact address is shared only with confirmed clients.
Treatments
Are consultations required?+
Consultations are required for advanced treatments — laser, RF and cavitation — and recommended for most first-time facials.
Which treatments require patch testing?+
Laser and all tinting services (brow tint, lash tint, brow lamination, hybrid brow stain) require a patch test at least 24 hours in advance.
Can results be guaranteed?+
No professional can guarantee treatment results. Individual results vary based on skin, lifestyle and treatment plan.
Booking & vouchers
What is the age requirement?+
Age requirements vary by treatment — please ask before booking.
What is the cancellation period?+
Please give as much notice as possible. See the Prices & Policies page for full booking terms.
What happens if I arrive late?+
The appointment may need to be shortened so following clients are not affected, and the full treatment price still applies.
What payment methods are accepted?+
Card and bank transfer — please confirm with Natasha when booking.
How do gift vouchers work?+
Gift vouchers are available for specific treatments or monetary amounts. Expiry dates are printed on each voucher.
Reviews & training
How can I leave a review?+
There is a direct Google review button on the Results & Reviews page. Honest feedback — good or bad — is genuinely appreciated.
How can I provide private feedback?+
A separate private feedback form is available for anything you'd prefer to share directly with Natasha rather than publicly.
How do professional-training enquiries work?+
Professional training is delivered in partnership with Aesthetica Professional and is separate from salon treatments. See the For Beauty Professionals page.